Yes, all Scarlett Cosmetics products are cruelty-free. We do not test on animals, and we ensure that our suppliers adhere to the same ethical standards. We also offer vegan options for many of our products.
2. How can I choose the right product for my skin type or tone?
Each product page on our website includes detailed information on ingredients, skin type suitability, and usage tips. Our customer service team is also available for personalized advice via email or chat.
3. Do you ship internationally?
Currently, Scarlett Cosmetics does not offer standard international shipping. However, if you're located outside India and would like to place an order, we can accommodate special international requests on a case-by-case basis.
Please reach out to us at support@scarlettcosmetic.com for more information on international shipping options and to inquire about delivery to your location.
4. How do I place an order?
Placing an order is simple! Just follow these steps:
Browse our website and add items to your shopping cart.
When you’re ready, click on the cart icon at the top right of the page.
Review your order and click Checkout.
Enter your shipping details, payment information, and any promo codes you wish to apply.
Click Place Order, and you’ll receive an order confirmation email shortly afterward.
5. Can I cancel or modify my order after placing it?
We process orders quickly to ensure fast delivery. If you need to cancel or modify your order, please contact our customer support team immediately at support@scarlettcosmetic.com.
You can also log in to your account, go to My Orders, and request a cancellation directly from there. Please note that if your order has already been shipped, the cancellation feature will no longer be available, and you will need to follow our return process once you receive your order.
6. How do I stay updated on Scarlett Cosmetics promotions and new product launches?
Sign up for our newsletter to receive the latest updates on new products, special promotions, and exclusive discounts. You can also follow us on our social media platforms to stay connected and be the first to know about exciting launches!
7. What payment methods do you accept?
We accept a variety of secure payment methods, including:
Credit & Debit Cards (Visa, MasterCard, Maestro, American Express)
UPI (Google Pay, Paytm, PhonePe, etc.)
Mobile wallets (JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money, and PayZapp)
Internet Banking
8. How do I use a promo code?
To apply a promo code:
At checkout, enter your code in the Promo Code box.
Click Apply and the discount will be reflected in your order total.
Please check the terms and conditions for the promo code, as some exclusions may apply.
9. Do you offer free shipping?
We offer free standard shipping on all orders within India. For expedited shipping options, please refer to our Shipping Information page for details.
For international shipping, please contact us at support@scarlettcosmetic.com for assistance with rates and delivery options to your location.
10. How can I track my order?
Once your order has shipped, you will receive a confirmation via email and WhatsApp, along with a tracking number. You can use this number to track your order directly on the carrier's website.
11. Can I return or exchange a product?
We want you to be completely satisfied with your purchase! If you've received the wrong product or a damaged item, we offer a 7-day return policy.
To qualify for a return or exchange, the product must be unused, in its original packaging, and you must provide an unboxing video if the product is damaged.
Please visit our Returns & Exchanges page for more information on how to process your return.
12. My product arrived damaged or defective, what should I do?
We’re sorry if your product arrived damaged. Please contact our customer service team immediately at support@scarlettcosmetic.com, including your order number and photos of the damage. We will offer a replacement or refund, depending on your preference.
13. Are Scarlett Cosmetics products safe to use during pregnancy?
All of our products are safe for use during pregnancy, but we always recommend consulting with your healthcare provider before trying any new products.
14. Do you offer samples of your products?
We offer free samples with select orders or during special promotions. Keep an eye on our website for seasonal offers and giveaways!
15. How can I contact Scarlett Cosmetics customer service?
Phone: 7506002444 (Available Monday to Friday, 10:00 AM – 6:00 PM)
Also, you can chat with us using the chat icon available on the website.
We’ll respond as quickly as possible to assist with any inquiries!
16. Do you offer wholesale or bulk purchasing?
Yes, Scarlett Cosmetics offers wholesale opportunities for retailers and businesses. For pricing and more information, please contact our team at info@scarlettcosmetic.com.
17. How do I create an account on Scarlett Cosmetics?
Creating an account is simple! Click the Sign-Up button on the top right of our homepage, then fill out your name, email address, and create a password. An account will help you manage your orders, save your favorite products, and receive personalized recommendations.
